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Table of Contents (skip to a section by clicking the topic)
1. WorkCenter Overview 2. Action Plans
3. Calyx Point 4. Contact List Manager
5. Contact Main Screen 6. Contacts
7. Database 8. Database Management
9. Data Exporting 10. Data Synchronization
11. Excel 12. Library
13. Outlook 14. Reports
15. Schedule 16. Scripts
17. Setup Options  
(Click the topic for instructional video; Click the for document.)
1. WorkCenter Overview
1. WorkCenter Overview
2. What's new in WorkCenter (PDF)
3. Registering your copy of WorkCenter
4. Moving your WorkCenter to a new computer
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2. Action Plans
1. Topic Overview
2. Editing existing Action Plans
3. Programming new Action Plans
4. Linking Action Plans to Contact Manager Lists
5. Processing Action Plans
6. Using the correct loan or contact data in an Action Plan & associated documents
7. (1 of 3) Sending one document with loan or third party data
8. (2 of 3) Sending multple documents with loan or third party data
9. (3 of 3) Sending multiple contacts documents populated with loan or third party loan data
10. Issues to be aware of when creating and using Action Plans
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3. Calyx Point
1. Synchronizing your Calyx Point data files into WorkCenter
2. Opening and editing your Calyx Point data files using WorkCenter
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4. Contact List Manager
1. Section Overview
2. Creating new lists and linking these lists to Action Plans
3. Adding Contacts to Lists
4. Contact Lists that automatically populate when syncing LOS files
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5. Contact Main Screen
1. Modifying the Main Contact screen view
2. Saving modified contact and calendar views
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6. Contacts
1. Section Overview including Tabs
2. Adding new Contacts and setting default screen view
3. Automatic Journaling (Overview)
4. Linking external documents to your contact records
5. Overview of Contact Schedule
6. Loans Tab Overview
7. Linking contact records
8. Using and renaming Contact Custom Fields
9. Using renaming Contact Loan Custom Fields (PDF)
10. Rearranging the order of Custom Fields and dates
11. Printing Contact Record screen view
12. Using and deleting the test data Contact Records
13. Displaying and merging duplicate Contact Records
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7. Database
1. Backup, compacting and re-updating procedures
2. Password protecting your database files
3. Retrieving and using your WorkCenter Backup File
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8. Database Management
1. Database Overview; Tips to manage multiple WorkCenter databases
2. Suggestions on designing and duplicating a WorkCenter database
3. Mulitple users sharing a single database
4. Sharing resources and Calendars
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9. Data Exporting
1. Exporting Contact and Loan data to Excel
2. Exporting Contact and Loan data to FNMA
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10. Data Synchronization
1. Section Overview
2. Syncing LOS and other data into WorkCenter
3. Syncing Outlook Contacts and Calendar items into WorkCenter
4. 2-Way Outlook, WorkCenter, Calendar and Contact data (PDF)
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11. Excel
1. Organizing Excel spreadsheets including concatenating columns before importing data into WorkCenter
2. Importing Excel data into WorkCenter using the Import Wizard
3. Importing Excel data into WorkCenter using Excel column headings
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12. Library
1. Section Overview
2. Editing existing forms in your library
3. Duplicating an existing letter or form
4. Adding new letters and documents to your library
5. Setting a letter as your default email signature
6. Adding email subject line messages to library forms
7. Adding company logos and graphics to letters
8. Using the Sue Woodard add-on libraries
9. Printing labels
10. Overview mail merge field names for your Letters
11. Adding mail merge features to your documents
12. Adding mail merge fields to your document footers (PDF)
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13. Outlook
1. Section Overview
2. Linking and Journaling Outlook Contacts and email into WorkCenter
3. Adding Outlook incoming email forms to your library
4. Importing your LTB Business Booster Letters into WorkCenter
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14. Reports
1. Section Overview
2. Editing, modifying and creating new reports from existing reports
3. Adding footers, group footers, moving column (PDF)
4. Sorting and filtering your Report (PDF)
5. Printing and exporting your Reports to Excel
6. Making global changes to your database (PDF)
7. Making global changes; Adding LO name to Contact Owner field
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15. Schedule
1. Section Overview
2. Changing and saving your Calendar screen view
3. Drag-and-Drop Scheduling technology
4. Using the Task Manager
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16. Scripts
1. Overview of WorkCenter script system
2. Changing purchase loan addresses to mailing addresses
3. Custom scripts for importing data from your lead sources
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17. Setup Options
1. Section Overview (PDF)
2. Creating your Personal Information Tab
3. Adding and modifying lists inside WorkCenter
4. Using pre-programmed images (including headers and footers) in your communications (PDF)
5. Renaming custom field names for Contacts and Loans
6. Programming your LOS synchronization settings
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